You should use your NAR credentials to log into your account. Please visit NAR's help page for ways to troubleshoot log-in issues.

For information about and to apply for an NAR designation and certification, please visit crd.realtor.

Yes, international students can complete any course on this site. If you have an International REALTOR® Membership, register at nar.realtor using your M1 ID. If you are not a current member, register at nar.realtor as a guest.

Refund requests may not exceed the original purchase price (including discounts) as listed on the purchase receipt.

Refunds are not available for products not purchased, e.g., obtained for free or through complimentary access.

Refund requests will vary by product type. Refunds will be granted if the following conditions are met.

• Microcourse Subscriptions
• Monthly Microlearning Subscription – refund will be granted if refund request is received within 24 hours after purchase
• Annual Microlearning Subscription – refund will be granted if refund request is received within 24 hours after purchase
• Individual Micorcourse
• If activity has not been accessed.
• Live Virtual course
• The refund request is requested 2 business days prior to the event starting
• On Demand/Self-Paced courses including Designation and Certification courses
• Course needs to have less than 15 minutes of view time.
• The student manual must not have been accessed
• Refund must be requested within 30 days of date of purchase

CRD reserves the right to grant refunds beyond these conditions at CRD’s discretion.

To apply for a refund, contact Customer Service at crd@nar.realtor and provide the following information:

• Student’s name
• Product name
• Date of purchase
• Reason for the refund

NOTES:

• No credit card information is needed to process a refund. Refunds will be credited to the same credit card with which the original purchase was made.
• Once a refund request is made, a student’s access to the applicable course and/or subscription will be terminated.
• The information contained in this refund policy supersedes any verbal or other written information that anyone may receive regarding this policy.

Please contact crd@nar.realtor and provide your name, the email on file, the product name, the date of purchase and the reason you are requesting a refund. Staff will follow up with you to confirm that the refund has been issued.

To cancel a monthly or annual microlearning subscription, go to “My Subscriptions” in the drop-down menu under your name, found in the top right corner of your account. You will find a list of your active subscriptions, with an “Opt Out” link for each. Clicking on “Opt Out” will cancel your subscription as of the next billing date. You will have access to the microcourses until that billing date; after that date you will no longer be able to access the microcourses unless you repurchase your subscription or buy an individual course.

Operating Systems and Devices:

• We standardize access to the Windows versions 8.1 and above, and Mac OS X 10.5 (Leopard) and above.
• The platform will maintain active support for the 2 most recent public versions of Android and iOS device platforms. Most older versions will also function fine, however, to minimize the scope of possible QA and configuration support, we officially list the last 2 versions.

Browsers:

• Internet Explorer: As of April 31st 2018, the platform supports IE 11 and above in accordance with Microsoft support standards.
• Mozilla Firefox: most recent 2 public versions.
• Chrome and Safari: most recent 2 public versions. We also support learners on Safari and Google Chrome. Most older versions will also function fine, however, to minimize the scope of possible QA and configuration support, we officially list the last 2 versions.

Connection Speed:
Connection speeds from standard broadband access will obviously improve learning experience within courseware itself.

Plug-Ins, Add-on Components, and Multimedia Support:
No required downloads for the platform. However, courseware and learning materials requirements vary and will depend on the content itself and its publisher’s requirements. It is our experience that most e-learning courseware typically requires specific plug-ins such as Adobe Flash to view multimedia. Clients leveraging a webinar integration may need their users to download the webinar platform to view webinars depending on the webinar provider.

Video:
Products listed as multimedia in the platform will use the popular video player, JW Player 7 and will start using JW player 8. This is the same player used by YouTube and most major websites. Should your organization produce video, we highly recommend the following settings as outlined by JW Player: (click to view article on video settings)

You can find all the courses you've purchased, including courses that are completed or in-progress, in the My Learning section of your account. This tab is located in both the top navigation bar and in the drop down menu under your name in the top right corner. 

Courses will remain in your My Learning section and be available for you to complete or review until the date identified in the "Expiration Date" column. As of that date, you will no longer have access to the course, even if you have completed it.

You can find the expiration date for a course under the "Expiration Date" column in the My Learning section of your account. After a course expires you will no longer have access to it unless you repurchase it.

Typically, this has to do with certain settings in your browser. Try turning off your browser's pop-up blocker program(s) as well as pop-up blockers within any other software you may have such as Google or Yahoo toolbars.

If you are having trouble viewing or hearing a course, check to ensure that the volume and speakers are turned on, and that your browser meets the learning platform's system requirements (found on this page under "What are the system requirements?" question tab). You can also check that your browser is updated to the most current version.

The courses in our catalog automatically bookmark your place as you progress through the course. When you return to the course you will be asked to choose to begin again or launch where you left off.

Most of the courses associated with an NAR designation or certification include an exam at the end. You have three attempts to pass the exam; passing scores vary by course.

In the My Learning section of your account, click on the “Completed” tab. You will see a list of your completed courses. If there is a completion certificate associated with the course, you will find a link to that certificate under the course name. Clicking on the link will allow you to download and save or print the certificate. Please note that these certificates are for completion only, not Continuing Education credit.

No, our courses are not currently eligible for CE credit.