The ways in which real estate professionals and their clients interact today has changed from how it looked and sounded in the past. Clients are more knowledgeable and have access to more information than ever via the internet. Therefore, their expectation of what they need from their agent has changed. This course discusses business practices for today's client, how to be intentional in the words you use, and how to set your value proposition from the first conversation with your client.

Topics Covered

• Insights from NAR's National Home Buyer and Seller Survey
• Old vs new business practices when working with clients
• Focusing on your value add and how you show up for your clients
• Why common phrases or thinking may be outdated as we look at what today's clients need

Course Duration

• 10 minutes

About The Instructor

Holly Mabery brings a contagious enthusiasm for all things real estate. A full time REALTOR® since 1998, Holly served as the 2012 President of the Arizona Association of REALTORS® and she remains active on state and national committees. Holly is a Director of Brokerage Operations for eXp Realty and a former state designated broker of Arizona, supervising and training over 1800 agents. She is the co-creator of the Arizona Association of REALTORS® Leadership Training Academy and an instructor for numerous NAR credential courses. Holly is co-owner & creator of Real Chaos Solutions, a real estate training company.