Online Learning from the Center for REALTOR® Development (CRD)
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Having the right words, at the right time, can help build trusting relationships with your clients. This course covers some simple phrases and scripts that can become difference makers in representing clients' interests, helping them make decisions, and focusing on next steps, all while managing your risk.
Topics Covered
- Understanding your fiduciary duties to clients
- How to manage your risk with a simple question or phrase
- How to sound comfortable and authentic when sharing scripts
- Ideas and timing for implementation
Course Duration
- 10 minutes
About The Instructor
Holly Mabery brings a contagious enthusiasm for all things real estate. A full time REALTOR® since 1998, Holly served as the 2012 President of the Arizona Association of REALTORS® and she remains active on state and national committees. Holly is a Director of Brokerage Operations for eXp Realty and a former state designated broker of Arizona, supervising and training over 1800 agents. She is the co-creator of the Arizona Association of REALTORS® Leadership Training Academy and an instructor for numerous NAR credential courses. Holly is co-owner & creator of Real Chaos Solutions, a real estate training company.